GET IN TOUCH
If you have any questions, we are here to help. Please fill out the form below, and we will respond as soon as possible. During busy periods, it may take up to 48 hours for us to get back to you.
For non-urgent queries, please check our FAQs which may have the answers you’re looking for.
CONTACT US
OUR SHIPPING POLICY
We offer delivery to the UK, Europe, the United States, and Canada. Delivery is free for orders over £40 within the UK.
UK Delivery Options:
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Standard Delivery (4-5 Working Days): Free for orders over £40
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Second Class Delivery (2-4 Working Days): £3.50
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First Class Delivery (1-3 Working Days): £6.50
International Delivery Options:
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EU Standard Delivery (8-10 Working Days): £12.50
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United States and Canada (8-10 Working Days): £35
We aim to dispatch all orders within 1-3 working days.
Orders are processed Monday through Friday from 9 AM to 5 PM, excluding bank holidays. Any orders received outside these times will be processed on the next working day.
FAQs
How do I decide which fragrance to get?
What are the payment options?
We understand this dilemma! To help you chose, we offer a collection of fragrances in sample sizes. This allows you to try them at home before selecting your favourite. Happy testing!
Customers can make payments using debit/credit cards or PayPal, along with any other methods available on elisessence.com.
When using PayPal, you may be redirected to their website to complete the transaction securely. You can either log in to your PayPal account or choose to pay as a guest without creating an account.
What is your return policy?
We strive to process all orders accurately, but we understand that mistakes can happen. Unfortunately, due to hygiene reasons, we do not accept returns. If you are not satisfied with your order, please contact us immediately, and we will work to resolve the issue promptly.